These Terms and Conditions govern your use of the com789 platform, including the sportsbook, casino, payment services, bonuses, and all other features accessible via com789.net. Please read them carefully before creating an account or placing any wager. By registering with com789, you confirm that you have read, understood, and agreed to these terms in full.
A plain-language summary of the most important rules — the full legal text follows below
com789 is strictly for adults aged 21 and above. CNIC-based identity verification is mandatory. Accounts found to belong to minors are permanently closed and funds are handled per regulatory requirements.
Each player may hold only one active com789 account. Duplicate accounts are prohibited and will be suspended. Only one account per household is permitted where multiple family members wish to register.
All bonuses and promotional credits at com789 carry wagering requirements that must be satisfied before withdrawal. Bonus terms are stated at the point of offer and form part of these Terms & Conditions.
Any attempt to exploit technical errors, use automated betting software, engage in arbitrage against the platform, or collude with other players constitutes a breach of these Terms and may result in account suspension.
Withdrawal processing requires a fully verified com789 account (CNIC submission). Unverified accounts may deposit and play but cannot withdraw. Verification is a one-time process enabling all subsequent transactions.
Players may close their com789 account at any time by contacting support. com789 reserves the right to suspend or terminate accounts found in breach of these Terms, with due notice where circumstances permit.
Important Notice: These Terms & Conditions constitute a legally binding agreement between you ("the Player") and com789 ("the Company," "we," "us," "our"). By accessing, registering on, or using the com789 platform in any capacity, you agree to be bound by these Terms in their entirety. If you do not agree, you must discontinue use of the platform immediately.
For the purposes of these Terms and Conditions, the following definitions apply:
Access to and use of com789 is strictly restricted to individuals who are at least 21 years of age. By registering an account, you represent and warrant that you are 21 years of age or older. The Company reserves the right to request documentary proof of age at any time. Accounts found to belong to persons under the age of 21 will be immediately suspended, and any funds held in such accounts will be handled in accordance with applicable regulatory guidelines.
Each individual may register and maintain only one (1) active com789 account. Registering multiple accounts — whether using the same or different personal details — is strictly prohibited. The Company may merge, suspend, or permanently close duplicate accounts and void any winnings associated with them. Where multiple accounts are found to operate from the same household, the Company reserves the right to apply single-account restrictions after reasonable notice.
All information provided during registration must be accurate, complete, and current. This includes your full legal name as it appears on your CNIC, your Pakistani mobile number, and your date of birth. Providing false, misleading, or incomplete registration information constitutes a material breach of these Terms. The Company reserves the right to verify registration details at any point and to suspend accounts where discrepancies are identified pending resolution.
Players are responsible for ensuring that their use of com789 complies with all laws applicable to them in their jurisdiction. The Company makes no representation that the Platform is appropriate or lawful for use in any specific location beyond its licensed operating territory. Players accessing the Platform from Prohibited Jurisdictions do so at their own risk and the Company accepts no liability arising therefrom.
com789 targets Pakistani players and processes all transactions in PKR. The Platform is operated under an international gaming licence. Players in Karachi, Lahore, Islamabad, Faisalabad, and all other Pakistani cities are welcome to register provided they meet the eligibility requirements above.
You are solely responsible for maintaining the confidentiality of your com789 account credentials, including your username, password, and any two-factor authentication codes. You must not share your login details with any third party. All activity conducted through your com789 account is your responsibility, regardless of whether such activity was authorised by you.
If you suspect that your com789 account has been accessed by an unauthorised party, you must notify the Company immediately via live chat or by email at [email protected]. The Company will investigate the matter and may suspend the account pending resolution. The Company accepts no liability for losses resulting from your failure to safeguard your login credentials.
Sharing your com789 account with any other person, or permitting any other person to use your account for the purpose of placing bets or accessing casino games, is strictly prohibited. Accounts found to be shared will be suspended and winnings accrued during the shared period may be voided.
com789 accepts deposits via JazzCash, EasyPaisa, HBL bank transfer, UBL bank transfer, and Meezan Bank transfer. All transactions are processed in Pakistani Rupees (PKR). The Company does not accept deposits in foreign currencies. Payment method availability may vary subject to the player's location and account verification status.
The minimum deposit amount at com789 is PKR 500 via mobile wallet (JazzCash and EasyPaisa). Minimum deposit amounts for bank transfer methods may differ and are displayed at the point of transaction. The Company reserves the right to modify minimum deposit thresholds with reasonable prior notice.
Withdrawal of funds from a com789 account requires the account to be fully verified through the KYC process, including CNIC submission. Withdrawals may only be made to payment methods registered in the same name as the com789 account. The Company reserves the right to request additional documentation before processing any withdrawal where anti-money laundering protocols require it.
Target processing times for verified accounts are: JazzCash and EasyPaisa — within 30 minutes; HBL, UBL, and Meezan Bank transfers — within 2–4 business hours. These targets are indicative and may be affected by payment processor availability, banking system outages, or additional verification requirements. The Company does not guarantee processing within stated target times but will communicate any known delays to affected players.
com789 does not charge withdrawal fees. However, players should be aware that their mobile wallet provider or bank may apply its own transaction charges in accordance with the provider's fee schedule, over which com789 has no control or responsibility.
The Company is not responsible for delays or failed transactions arising from incorrect account details provided by the Player. Players must ensure that all payment information entered during deposit and withdrawal requests is accurate before confirming the transaction.
com789 reserves the right to refuse, restrict, or limit any bet at its sole discretion, without obligation to provide a reason. This includes, without limitation, bets placed on events where the Company has identified unusual betting patterns, integrity concerns, or where market liquidity constraints apply. The Company's trading decisions are final.
Bets may be declared void by com789 in circumstances including but not limited to: event cancellation or abandonment; manifest errors in odds compilation; rule breaches by the Player; or where a bet was accepted on a market that should not have been available. Void bets result in the return of the original stake to the Player's Real Money Balance.
In-play bets are subject to the live odds displayed at the time the bet is confirmed by the system. Due to the dynamic nature of live markets, odds may change between the time of placement and the time of confirmation. com789 displays odds in real time; however, a small processing latency is inherent in live betting systems. Bets will be settled at the odds confirmed at acceptance, not at odds displayed after the acceptance timestamp.
Each casino game available on com789 is subject to its own specific game rules, which are accessible within the game interface. In the event of any conflict between game-specific rules and these Terms, the game-specific rules take precedence with respect to that game's operation. Game outcomes are determined by a certified Random Number Generator (RNG) and are subject to independent audit.
In the event of a manifest error — including, without limitation, incorrectly stated odds, incorrectly posted game results, or technical malfunctions that result in clearly erroneous outcomes — com789 reserves the right to void affected bets and transactions. The Company will take reasonable steps to notify affected players and return any funds held as a result of the error.
All bonuses, free spins, and promotional offers provided by com789 are subject to specific terms stated at the point of offer. These terms are incorporated by reference into these Terms & Conditions. In the event of any conflict, the specific promotional terms take precedence over these general provisions with respect to that specific promotion.
Unless otherwise stated in the specific promotional terms, all bonus credits are subject to a wagering requirement before they may be withdrawn. The wagering requirement multiplier, eligible games, and expiry period are stated in the applicable promotion details. Contributing percentages of different game categories towards wagering requirements vary and are displayed in the applicable promotional terms.
Players are entitled to claim each promotion once, unless the promotional terms expressly state otherwise. com789 reserves the right to withdraw any bonus or promotional offer at any time for players found to be exploiting promotional structures, operating multiple accounts to claim multiple bonuses, or otherwise acting in a manner contrary to the spirit of the offer.
Unless otherwise specified, the maximum amount withdrawable from winnings generated using a Bonus Balance is capped at ten times (10x) the value of the original bonus credited. Any winnings in excess of this cap will be removed from the account at the time of withdrawal processing.
Note on PSL and World Cup Promotions: Seasonal cricket promotions — including those tied to PSL matches, ICC tournaments, and bilateral series involving Pakistan — carry their own specific terms. Always review the dedicated promotion page before opting in to a seasonal offer.
The following conduct is expressly prohibited on the com789 platform. Engaging in any prohibited conduct constitutes a material breach of these Terms and may result in immediate account suspension, forfeiture of balances, and reporting to relevant authorities:
All content on the com789 platform — including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations, software, and the overall selection and arrangement thereof — is the property of the Company or its content suppliers and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial purposes only. This licence does not include the right to: reproduce, distribute, publicly display, or create derivative works from any Platform content; use data mining, scraping, or similar data-gathering tools; or systematically download or store Platform content.
The com789 name, logo, and associated marks are trademarks of the Company. Use of these marks without express prior written consent from the Company is strictly prohibited.
com789 strives to maintain continuous platform availability but does not guarantee uninterrupted access. The Platform may be temporarily unavailable due to scheduled maintenance, technical failures, force majeure events, or circumstances beyond the Company's reasonable control. The Company shall not be liable for any losses — financial or otherwise — arising from platform unavailability, including but not limited to missed betting opportunities or in-play bets that could not be placed or settled.
The Company accepts no liability for the outcome of any bet, wager, or game played on the Platform. All gambling involves inherent risk of financial loss. Players participate in all games and betting markets at their own risk and their own discretion. The Company provides no guarantee of winnings and makes no representations regarding expected value or probability of winning outcomes.
To the maximum extent permitted by applicable law, the Company's total aggregate liability to any Player in connection with these Terms shall not exceed the amount of funds held in that Player's com789 account at the time the claim arises. This limitation applies to all claims whether in contract, tort, statute, or otherwise.
In no event shall the Company be liable for any indirect, incidental, special, punitive, or consequential damages arising from the use of, or inability to use, the com789 Platform, even if the Company has been advised of the possibility of such damages.
com789 is committed to promoting responsible gambling practices. The Platform provides a range of tools to help players manage their gambling activity. These tools are accessible from the Responsible Gaming section of the account settings panel and include:
Players who believe they may have a problem with gambling are encouraged to seek assistance from independent support organisations. com789 supports access to responsible gaming resources through the Responsible Gaming page on this site.
21+ strictly enforced. Gambling is entertainment and should remain that way. If it stops being fun, use the self-exclusion tools in your account settings or contact com789 support to set limits on your account immediately.
The collection, storage, and use of your personal data by com789 is governed by our Privacy Policy, which is incorporated into these Terms by reference. By registering an account, you consent to the processing of your personal data as described in the Privacy Policy.
com789 collects personal data — including CNIC details, mobile numbers, transaction records, and gameplay history — for the purposes of account management, KYC compliance, fraud prevention, anti-money laundering obligations, and the improvement of the Platform's services. Data is stored securely and is not shared with third parties for marketing purposes without your explicit consent.
com789 reserves the right to amend these Terms & Conditions at any time. Material changes will be communicated to registered players via the email address associated with their account or via a prominent notice displayed on the Platform. Continued use of the com789 Platform following the effective date of any amendment constitutes your acceptance of the revised Terms.
Players who do not accept revised Terms are entitled to close their account without penalty, provided they do so within 14 days of the notice of amendment and subject to any pending wagering requirements on bonus balances.
These Terms & Conditions and all disputes arising from or in connection with them shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company holds its gaming licence, without regard to conflict of laws principles.
In the event of a dispute, Players are encouraged to first contact the com789 support team at [email protected]. The Company will endeavour to resolve all disputes within 30 days of receipt of a formal written complaint. If a dispute cannot be resolved through internal processes, the Player may escalate the matter to the relevant dispute resolution body designated by the Company's licensing authority.
For questions or concerns regarding these Terms & Conditions, please contact the com789 support team. Support is available 24 hours a day, seven days a week, in both English and Urdu.
When contacting support regarding a legal query, please reference "Terms & Conditions Query" in your message subject line and include your registered account username to enable a faster response.
Our bilingual support team — fluent in English and Urdu — is available around the clock to answer any questions about these Terms, your account, payments, or anything else. Login to access live chat, or reach us at [email protected].
Strictly for adults aged 21 and above. Please gamble responsibly. These Terms were last reviewed in January 2026.