com789 is committed to protecting the privacy and personal data of every player who registers or interacts with our platform. This Privacy Policy explains what data we collect, why we collect it, how it is used and stored, and what rights you have over your information. It applies to all players accessing com789.net from Karachi, Lahore, Islamabad, Faisalabad, and every other city across Pakistan.
Six core data-protection principles that govern how com789 handles your information
All personal data held by com789 is encrypted at rest and in transit using 256-bit SSL/TLS protocols. CNIC data, mobile numbers, and financial transaction records are stored on secured servers with restricted access controls.
com789 does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing purposes — full stop. Your PKR deposit history and gaming habits remain private to your com789 account.
You have the right to request a full copy of the personal data com789 holds about you at any time. Submit a data subject access request via [email protected] and the Company will respond within 30 days.
Subject to legal retention obligations, you may request the deletion of your personal data from com789 systems. Requests are reviewed against AML record-keeping requirements before processing and completed within 30 days where permitted.
com789 sends marketing communications — including PSL promotion alerts and casino bonus notifications — only where you have opted in. You may withdraw consent and unsubscribe from marketing messages at any time from account settings.
com789's data handling practices are designed to comply with applicable data protection regulations under the Company's international licensing framework. Regulatory obligations — including AML and KYC requirements — take precedence where they conflict with individual erasure requests.
Notice: This Privacy Policy forms part of the com789 Terms & Conditions and should be read alongside them. By registering an account on com789.net, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree, you must not use the com789 platform.
com789 ("the Company," "we," "us," "our") operates the online betting and casino platform accessible at com789.net. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. It applies to all users of the com789 platform regardless of location, with specific consideration for players accessing the platform from Pakistan — our primary market.
The Company takes privacy seriously. The data practices described in this Policy apply to information collected through com789.net, including the sportsbook, casino lobby, account registration and management interfaces, payment processing, and customer support interactions. This Policy does not cover third-party websites or services that may be referenced on the platform — those entities have their own privacy practices for which the Company accepts no responsibility.
References to "personal data" in this Policy mean any information relating to an identified or identifiable natural person. This includes but is not limited to your full name, CNIC number, Pakistani mobile number, email address, IP address, device identifiers, and financial transaction records.
com789 collects personal data in several ways: directly from you when you register or interact with the platform, automatically through your use of the platform, and occasionally from third-party sources such as payment processors and identity verification providers. The categories of data we collect include:
com789 does not collect or store the full credentials of any payment method. JazzCash and EasyPaisa transactions are processed via the respective payment provider's API. com789 retains only transaction reference numbers and amounts for record-keeping purposes.
com789 uses the personal data it collects for the following purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, contact, and login data | Contractual necessity |
| Identity and age verification (KYC) | CNIC, date of birth, name | Legal obligation |
| Payment processing — deposits and withdrawals | Financial and transaction data | Contractual necessity |
| Anti-money laundering (AML) monitoring | Transaction data, identity data | Legal obligation |
| Fraud detection and prevention | Technical data, transaction data | Legitimate interest |
| Customer support and dispute resolution | Communication data, account data | Contractual necessity |
| Responsible gaming monitoring and intervention | Gameplay data, account data | Legal obligation / Legitimate interest |
| Platform analytics and product improvement | Technical and usage data (anonymised) | Legitimate interest |
| Marketing communications (PSL promos, casino bonuses) | Contact data, preference data | Consent |
| Regulatory reporting to licensing authorities | Identity and transaction data | Legal obligation |
The Company processes your personal data on the following legal bases, as applicable to each processing activity:
com789 does not sell, rent, or share your personal data with third parties for their own commercial or marketing purposes. Your data is shared only in the following limited circumstances:
Transaction data is shared with JazzCash, EasyPaisa, and relevant Pakistani banking institutions (HBL, UBL, Meezan Bank) to process your deposits and withdrawals. These providers process data in accordance with their own privacy policies and are bound by applicable financial data protection regulations.
CNIC and identity data may be shared with licensed third-party identity verification services to facilitate the KYC process. These providers are contractually required to process data only for the purposes of identity verification on behalf of com789 and are prohibited from using it for any other purpose.
com789 will disclose personal data to regulatory authorities, law enforcement agencies, or gaming licensing bodies where required to do so by applicable law, court order, or regulatory direction. In such cases, the Company will disclose the minimum data necessary to satisfy the legal requirement.
Personal data may be shared with affiliated entities within the com789 corporate group, and with carefully selected service providers (such as cloud infrastructure providers and analytics platforms) that process data on behalf of the Company under strict data processing agreements. These providers are prohibited from using your data for any purpose other than the specific services they provide to com789.
Important: com789 will never share your betting history, casino gameplay records, or CNIC details with any advertiser, data broker, or marketing network. This is a firm commitment, not a qualified undertaking.
com789 uses cookies and similar tracking technologies on the platform to provide functionality, improve performance, and analyse usage patterns. The categories of cookies we use are described below:
You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair or prevent access to the com789 platform. Disabling analytics or functional cookies will not prevent you from using the platform but may reduce personalisation features.
com789 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention obligations:
Where retention is required solely for legal compliance purposes, access to retained data is restricted to authorised compliance and legal personnel within com789. The data is not used for any operational or marketing purpose during the retention period.
com789 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:
In the event of a data security incident that is likely to result in a high risk to your rights and freedoms, com789 will notify affected players without undue delay via the contact details registered to their accounts. The Company will also notify the relevant regulatory authority as required under applicable breach notification obligations.
While com789 employs robust security measures, no internet transmission or electronic storage system is completely secure. Players are encouraged to use a strong, unique password for their com789 account and to enable two-factor authentication (2FA) for an additional layer of account security.
Subject to applicable law and the Company's legal retention obligations, you have the following rights with respect to your personal data held by com789:
To exercise any of the rights above, please contact com789's data protection team by email at [email protected] with the subject line "Data Rights Request" and your registered account username. The Company will acknowledge receipt within 5 business days and respond in full within 30 days.
com789 is strictly prohibited from being accessed by or collecting data from individuals under the age of 21. The Platform is not directed at minors, and the Company does not knowingly collect personal data from persons below the age of 21. CNIC-based verification is applied to all accounts prior to the processing of any withdrawal to confirm that the account holder meets the minimum age requirement.
If the Company becomes aware that personal data has been collected from an individual under the age of 21, the relevant account will be immediately suspended, the data will be assessed in accordance with applicable regulatory requirements, and the data will be securely deleted to the extent permitted by those requirements.
Parents or guardians who believe that a minor may have registered an account on com789 are encouraged to contact [email protected] immediately so that the matter can be investigated and resolved promptly.
com789 operates as an internationally licensed gaming platform, and your personal data may be processed on servers located outside Pakistan. Where such cross-border processing occurs, the Company ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy.
These safeguards may include: standard contractual clauses approved by applicable data protection authorities; binding corporate rules where data is transferred within the com789 corporate group; or adequacy decisions where the destination country is recognised as providing an equivalent level of data protection.
By using com789, you acknowledge that your personal data may be transferred to and processed in countries other than Pakistan as part of the Company's standard infrastructure and operational arrangements.
The com789 platform may contain references to payment services (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank) that operate under their own independent privacy policies. com789 is not responsible for the privacy practices of any third-party service provider. When you interact with a third-party payment provider in the course of a com789 transaction, your data is subject to that provider's privacy policy in addition to this one.
com789 does not embed third-party social media plugins, advertising trackers, or analytics scripts that would share your personal data with social media companies or advertising networks without your explicit consent.
com789 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or platform operations. When material changes are made, we will notify registered players via the email address associated with their account and by posting a prominent notice on the com789 platform.
We encourage you to review this Privacy Policy periodically. The "Last Reviewed" date at the top of this document will always reflect the most recent revision. Continued use of the com789 platform following the effective date of any updated Policy constitutes your acceptance of the revised terms.
For all privacy-related enquiries, data rights requests, or concerns about how com789 handles your personal data, please contact the data protection team through the following channels. The team is available to respond in both English and Urdu.
When submitting a data rights request, please include your registered username and, where possible, the specific data category or processing activity your request relates to. This helps the team locate your records and respond efficiently.
Our support team handles privacy enquiries in English and Urdu, seven days a week. Login to your com789 account to access live chat, or send your query directly to [email protected] — we'll get back to you within 5 business days.
Strictly for adults aged 21 and above. com789 is committed to responsible data handling and responsible gaming. This Privacy Policy was last reviewed in January 2026.