com789 was built on the belief that gambling should always be a form of entertainment — never a source of financial stress, anxiety, or harm. For players across Karachi, Lahore, Islamabad, Faisalabad, and everywhere in between, we provide transparent tools, clear age restrictions, and genuine support to ensure every experience on com789 remains within safe, healthy limits.
Responsible gaming is not a page on a website — it is a commitment built into every corner of the com789 platform. It means designing features that encourage mindful play. It means making self-control tools easy to find and easier to use. It means training the support team to recognise the signs of problem gambling and respond appropriately. And it means enforcing age restrictions without exception, regardless of how inconvenient that may be for any individual transaction.
Pakistan has a deeply passionate cricket culture, and com789 is proud to serve that passion through PSL betting, World Cup markets, and live cricket wagering. But passion and impulse are different things. com789's responsible gaming framework exists precisely to help players stay on the right side of that line — enjoying the excitement of a big PSL final without risking more than they can comfortably afford to lose.
The tools described on this page are accessible to every registered com789 player at any time, from within the account settings panel. There is no need to contact support to set a deposit limit or a session time reminder — these are self-service features, available because we believe that easy access to control tools is a fundamental part of a safe gambling environment.
If you are already feeling that gambling has moved beyond entertainment for you — if you are chasing losses, borrowing money to fund deposits, or finding it hard to stop — please use the self-exclusion tools described below, or reach out to the com789 support team. The team handles responsible gaming matters in both English and Urdu, and all such conversations are treated with complete confidentiality.
All responsible gaming tools on com789 are self-service and available instantly from your account settings panel. No support ticket is required to set deposit limits, session alerts, or cooling-off periods.
Gambling is not a way to make money. The house always has a statistical edge. Every rupee you wager should be money you are comfortable losing. Never gamble to recover previous losses — chasing losses is the single most dangerous pattern in problem gambling.
Five self-service controls available to every registered player — accessible from your account settings at any time
Set a maximum amount you are comfortable depositing per day, per week, or per month. Once set, limits cannot be increased for 24 hours — giving you a built-in cooling-off period before any upward change takes effect. Reducing a limit takes effect immediately.
Instant SetupChoose a maximum session duration — 30 minutes, 1 hour, 2 hours, or a custom value you set yourself. When the limit is reached, you receive a prompt to review your activity and can choose to continue or log out. The reminder cannot be silenced permanently without adjusting the setting.
CustomisableEnable on-screen notifications that appear at regular intervals during active play, displaying your elapsed session time and net win/loss figure for the current session. Reality checks are designed to interrupt automatic play patterns and prompt you to make a conscious decision about continuing.
In-Play AlertsTake a short break from gambling without committing to a full self-exclusion. Cooling-off periods run from 24 hours up to 30 days. During the cooling-off period your account is suspended for betting and casino purposes but your funds remain safe and accessible for withdrawal.
24h to 30 DaysRequest a formal self-exclusion for a fixed period (3 months, 6 months, or 12 months) or permanently. Self-exclusion is processed within 24 hours of request and cannot be reversed during the exclusion period — this is intentional, to protect you from impulsive decisions to return during a vulnerable moment.
Up to Permanentcom789's support team includes trained responsible gambling advisors who handle sensitive conversations in complete confidence, in both English and Urdu. Available 24/7 via live chat within your account. You do not need to be in crisis to reach out — early conversations are always better than late ones.
English & UrduThe values that underpin every player protection decision com789 makes
The 21+ age restriction at com789 is enforced through mandatory CNIC verification — not a self-declaration checkbox. Every account must pass identity verification before withdrawals are enabled. There are no exceptions and no workarounds.
com789 proactively monitors account activity for patterns associated with at-risk gambling behaviour. Players whose activity triggers internal responsible gaming thresholds may receive a welfare check from the support team or be prompted to review their limits.
com789 publishes Return to Player (RTP) percentages for all casino games. Every player has the right to know the mathematical house edge of the game they are playing. Transparency about odds is a core part of responsible gaming — it allows players to make genuinely informed choices.
Gambling exists on a spectrum. Knowing where you sit helps you stay in control.
If you recognise yourself in the amber or red column above, please use the self-exclusion tool in your com789 account settings now, or contact our support team directly. You can also speak to the com789 responsible gaming advisor via live chat — in English or Urdu — any time of day.
These questions are not a clinical diagnostic tool — they are a prompt for honest personal reflection. If you answer "yes" to two or more of them, we strongly encourage you to use the com789 self-exclusion or cooling-off tools today.
No score is recorded. No account action is taken. This is for your own reflection only.
Have you ever spent more money gambling on com789 — or any other platform — than you originally planned when you started that session?
Have you ever returned to gambling the next day specifically to try and win back money you lost the day before?
Have you ever borrowed money from family, friends, or a lender to fund your gambling activity?
Have you ever felt restless, irritable, or anxious when you were not able to gamble, or when you tried to cut down?
Have you hidden your gambling activity from your spouse, parents, or close friends because you knew they would disapprove of the amount you were spending?
Has gambling ever negatively affected your work, studies, family responsibilities, or a significant relationship in your life?
Two or more "yes" answers is a clear signal to pause. Use the self-exclusion feature in your com789 account right now — before your next session begins.
Requesting self-exclusion from com789 takes less than two minutes. Here is exactly how to do it.
Access the platform via com789.net and log in with your registered credentials. Self-exclusion tools are available immediately after login — no waiting period or approval process is required to access them.
Click on your account icon in the top corner of the platform and select "Account Settings" from the dropdown. Then navigate to the "Responsible Gaming" tab, which is clearly labelled and easy to find.
Choose from a cooling-off period (24 hours to 30 days), a fixed self-exclusion (3, 6, or 12 months), or a permanent self-exclusion. There is no minimum — even a 24-hour break is a meaningful step. Choose what feels right for your situation.
Confirm your choice. For periods of 3 months or longer, a short verification step is included to ensure the request is intentional. Your account will be suspended within 24 hours of confirmation and you will receive an email acknowledgement.
Self-exclusion suspends your ability to bet and play casino games but does not forfeit your Real Money Balance. You can withdraw your available balance at any time during the exclusion period by contacting the support team.
Cannot access your account? Contact com789 support directly at [email protected] with the subject line "Self-Exclusion Request" and your registered mobile number. We will process it within 24 hours, no login required.
Responsible gaming is not about stopping people from enjoying cricket betting or casino games at com789. It is about helping players keep that enjoyment sustainable over the long term. The following guidelines are suggestions from com789's player protection team — practical habits that the platform's most consistent, satisfied players already follow.
com789 takes the protection of minors extremely seriously. The 21+ age restriction is non-negotiable and is enforced through CNIC-based verification — not self-declaration. However, the Company also encourages adults to take additional steps at home to prevent underage access.
Use device passcodes, biometric locks, and parental control software to prevent children from accessing gambling-related websites. Never leave your com789 account logged in on a shared device. Log out completely after every session on devices accessible to others in your household.
Open conversation about the realities of gambling — including the mathematical likelihood of losses — is the most effective prevention tool. Children who understand that gambling is designed to make money for the operator, not the player, are less susceptible to the glamour that can make it seem appealing.
If you believe a person under 21 has registered or is using a com789 account — whether your own child or anyone else — contact the support team immediately at [email protected]. We will investigate urgently and take all appropriate action within 24 hours.
Deposit limits, session reminders, reality checks, cooling-off periods, and self-exclusion are all waiting for you inside your account settings — right now. Login to com789 to review and set your responsible gaming preferences before your next session.
21+ only. Gambling involves financial risk. Only wager money you can afford to lose. If gambling is affecting your wellbeing, use the self-exclusion tools above or contact [email protected] immediately. com789 is licensed and regulated — responsible gaming is embedded in everything we do.