com789 Frequently Asked Questions

Registering on com789 is straightforward. Visit com789.net, click the registration button, and fill in your full legal name as it appears on your CNIC, your Pakistani mobile number, date of birth, and a secure password. Once submitted, a verification SMS is sent to your registered number. Confirm that code and your com789 account is active. The whole process takes under three minutes.

The minimum age to register and play on com789 is 21 years. This applies to all players regardless of city — Karachi, Lahore, Islamabad, Faisalabad, or anywhere else in Pakistan. CNIC-based identity verification is mandatory before any withdrawal is processed, ensuring the 21-plus rule is enforced without exception.

com789 uses CNIC-based KYC verification. You will need to upload a clear photo or scan of the front and back of your National Identity Card. In some cases the team may request a selfie holding your CNIC. Verification is typically completed within 24 hours. A fully verified account is required before any withdrawal can be processed.

No. com789 enforces a strict one-account-per-person policy. Duplicate accounts — whether using the same or different personal details — are prohibited. If multiple accounts are detected, they will be suspended and any associated winnings may be voided. If you have accidentally created two accounts, contact support immediately to resolve the situation.

On the com789 login page, click "Forgot Password" and enter your registered mobile number. An OTP (one-time password) will be sent via SMS. Enter the OTP on the reset screen, then set a new password. If your registered number has changed or you cannot receive SMS, contact com789 support via live chat with your CNIC details for manual assistance.

You can request account closure at any time by contacting com789 support via live chat or by emailing [email protected]. Before closure, ensure you withdraw any available Real Money Balance. Accounts with a pending bonus wagering requirement may have restrictions on immediate withdrawal — the support team will walk you through the process step by step.

The minimum deposit via JazzCash on com789 is PKR 500. This applies to EasyPaisa as well. For bank transfer methods — HBL, UBL, and Meezan Bank — minimum amounts may vary and are displayed at the point of transaction. There is no maximum deposit limit specified, though the platform may apply transaction limits during high-volume periods.

For fully verified com789 accounts, JazzCash and EasyPaisa withdrawals are typically processed within 30 minutes. This makes them the fastest withdrawal options on the platform. Bank transfers to HBL, UBL, or Meezan Bank generally take 2 to 4 business hours. Processing times may be longer during peak periods or if additional verification is required.

com789 does not charge any fees on deposits or withdrawals from its side. However, your mobile wallet provider (JazzCash, EasyPaisa) or bank (HBL, UBL, Meezan Bank) may apply their own transaction charges in accordance with their fee schedules. These third-party charges are outside com789's control. Always check your provider's current fee schedule before transacting.

Most delays are caused by one of three things: an account that has not yet completed KYC verification, a withdrawal requested to a payment method that does not match the account-holder name, or additional AML review triggered by transaction size or pattern. If your withdrawal has exceeded the stated processing window, contact com789 support via live chat with your transaction reference number.

No. com789's anti-money laundering policy requires that all deposits and withdrawals are made using payment methods registered in the same name as the com789 account. Third-party payments are not accepted. If a third-party deposit is detected, the funds may be returned and the account may be suspended pending review. Always use your own JazzCash, EasyPaisa, or bank account.

com789 offers a wide range of slot games including Lucky Neko — a popular Japanese-themed slot with free spin features — and many other titles from leading game providers. Games are accessible on both desktop and mobile browsers without requiring a separate app download. The slots lobby is updated regularly with new releases, and each game displays its RTP percentage within the game information panel.

com789 offers pre-match and live in-play cricket betting covering PSL, ICC World Cup, Test series, and bilateral ODI and T20 matches involving Pakistan. Markets include match winner, top batsman, total runs, wickets, and many more. To place a bet, navigate to the Cricket section, select a match, choose your market, enter your stake in PKR, and confirm. Live odds update in real time during in-play betting.

Yes. PSL live betting is one of com789's most popular features among Pakistani players. Once a PSL match is underway, the live betting interface displays updated odds on all active markets — including next wicket, current over runs, and match winner. Live odds shift dynamically with every ball. A stable internet connection is recommended for the best live betting experience.

com789 casino games operate using certified Random Number Generator (RNG) technology, which ensures every spin, card deal, and dice roll is entirely random and independent of previous outcomes. The platform is licensed and games are subject to independent auditing. RTP (Return to Player) percentages are published within each game's information section so players can make informed decisions before playing.

Yes. com789 is fully optimised for mobile browsers on Android and iOS devices. You can access the complete sportsbook, casino, and account management features directly through your phone's browser — no app download required. The mobile interface adapts automatically to your screen size. For the smoothest experience, use an up-to-date version of Chrome or Safari on your device.

com789 offers a welcome bonus for new players on their first deposit. The specific bonus percentage and maximum amount are displayed on the promotions page at the time of registration. To claim it, ensure the relevant promotion is active when you make your first deposit and opt in as prompted. Welcome bonuses are subject to wagering requirements — read the full bonus terms before claiming.

A wagering requirement is the number of times you must bet the bonus amount before any winnings from that bonus can be withdrawn. For example, a PKR 1,000 bonus with a 10x wagering requirement means you must place PKR 10,000 in qualifying bets before withdrawal is permitted. Different games contribute different percentages towards wagering — slots typically contribute 100%, while live casino games may contribute less.

Yes. All com789 bonuses carry an expiry date, which is stated in the specific promotional terms at the time of the offer. If the wagering requirement is not completed within the stated period, the bonus balance and any associated winnings are forfeited. The expiry date is displayed in your account's active bonus section so you can track progress. Contact support if you need clarification on a specific offer.

Yes. com789 runs seasonal cricket promotions tied to PSL season schedules, ICC tournament windows, and major bilateral series featuring Pakistan. These promotions can include deposit bonuses, free bet credits, odds boosts on selected matches, and loyalty rewards for active cricket bettors. Check the Promotions section of your com789 account during active tournament periods for the latest offers.

com789 operates under an international gaming licence and serves Pakistani players within that regulatory framework. The platform is committed to transparent, fair, and responsible gaming. Players are responsible for understanding the gambling laws applicable to them in their specific jurisdiction. com789 does not make specific claims about local licensing but operates under internationally recognised standards of regulation and player protection.

Log in to your com789 account, go to Account Settings, and select the Responsible Gaming tab. From there you can set a cooling-off period (24 hours to 30 days) or request a formal self-exclusion of 3, 6, or 12 months, or permanent exclusion. Self-exclusion is processed within 24 hours and cannot be reversed during the exclusion period. Your Real Money Balance remains safe and is available for withdrawal.

com789 allows players to set daily, weekly, or monthly deposit limits directly from account settings. Session time limits can also be configured — when the limit is reached, an on-screen prompt appears before the session can continue. Reality check notifications can be set to display your net win or loss at regular intervals during play. All limits take effect immediately when reduced; increases require a 24-hour waiting period.

If gambling is causing you financial stress, anxiety, or affecting your family or work life, take action immediately. Use the self-exclusion feature in your com789 account settings, or contact the support team at [email protected] — subject line "Self-Exclusion Request" — if you cannot access your account. The com789 responsible gaming team is available 24 hours a day, seven days a week, in English and Urdu. Visit our Responsible Gaming page for a full list of tools and resources.